Hire a Customer Support Specialist
Hire customer support specialists who resolve issues and retain customers.
Engagement Details
About This Role
Customer Support Specialist
Our customer support specialists handle multi-channel support — email, chat, and phone — with a focus on resolution quality and customer satisfaction. They are skilled at de-escalating issues, maintaining accurate CRM records, and collaborating with internal teams to resolve cases that go beyond frontline scope. Suitable for both B2B and B2C environments.
Core Skills
- Email / chat / phone support
- CRM tools (Zendesk / Freshdesk / Intercom)
- Complaint resolution
- Empathy & de-escalation
- SLA tracking
- Escalation management
- Help center documentation
- Product knowledge building
What They Do
Key Responsibilities
Respond to customer inquiries via email, chat, and phone within defined response time targets
Resolve complaints, refund requests, and product issues with empathy and accuracy
Maintain complete and accurate records of all customer interactions in the CRM
Escalate unresolved or complex issues to appropriate internal teams with full context
Contribute to help center content and FAQ documentation to reduce repeat ticket volume
Looking for a Customer Support Specialist?
Send us your requirements and we'll match you with the right professional — typically within one business day.