Hire a Technical Support Engineer
Hire technical support engineers who resolve issues before they escalate.
Engagement Details
About This Role
Technical Support Engineer
Our technical support engineers handle L1/L2 customer-facing issues for software products — diagnosing bugs, walking clients through troubleshooting steps, and escalating to engineering when needed. They combine strong product knowledge with clear communication, ensuring customers get resolutions fast and engineers get clean, reproducible bug reports.
Core Skills
- Zendesk / Freshdesk / ServiceNow
- Log analysis & debugging
- SQL / database queries
- API debugging (Postman)
- Networking basics
- SLA management
- Knowledge base authoring
- Bug reporting & JIRA
What They Do
Key Responsibilities
Triage and resolve L1/L2 technical support tickets within defined SLA targets
Diagnose issues using logs, database queries, and API inspection tools
Reproduce customer-reported bugs and file detailed reports for the engineering team
Author and maintain troubleshooting guides and knowledge base articles
Assist customers with software onboarding, configuration, and feature usage
Looking for a Technical Support Engineer?
Send us your requirements and we'll match you with the right professional — typically within one business day.